language error + controller bug

[me-onfire]

hi ho worms team =)
there is a language error in the german version of this game

http://imageshack.us/photo/my-images/703/2011062800002b.jpg/

and you cant navigate through the whole menu with controller
(me and my friends are using 360 controller)
dont know how to explain but you can go along the whole menu until you want to change some deeper stuff ... then youll have to use the mouse to klick the arrows

it works fine with controller till you reach the area in the screens below

http://imageshack.us/photo/my-images/23/2011062800001.jpg/

http://imageshack.us/photo/my-images/143/2011062800003.jpg/

please fix this =)

[BillT17]

Please send this information on to our support team. You can email them on support@team17.com. Thank you.

[me-onfire]

k i have sent a mail @ the support

close this thread then if you wish so =)

[Lex]

Clearly, the game runs for him and he can play it. He's reporting inherent problems with the game (bugs), not looking for immediate support. You're informing the testers (QA) to check for that so the developers can implement fixes for the next update, right? If not, I still really don't understand Team17. Why must bug reports be secret? Others should know what issues are known to avoid duplicate reports and wasted effort. This is why there are bug trackers and forums. I'm sorry for criticizing, but it's clear that issues are generally being swept under the rug at Team17. That's not good for customers' faith. If they're being told things are being handled properly, they'll spread the good word about the company and you'll get more sales. That's the end goal, right?

[BillT17]

Not sure what your problem is here Lex to be honest. Issues are not swept under the carpet, they are forwarded on to the people who can do something about them if that's what the decision is. In this particular instance, I want QA to check these issues out. For examples of bugs definitly not being swept under the carpet, read the threads on XBLA W2A.

My job is not to provide direct customer support on the forums, where needed people are pointed in the right direction. As stated before, my hope is that one day we will give direct support through the forum, but until then I will continue directing people to direct contact with our support team. In other instances, I try my best to be as open and honest with people about issues raised.

[Lex]

Your job isn't to provide direct customer support, but it is to provide customer satisfaction. Before I posted, you didn't explain to this guy why he had to send a private email to Team17, nor whether his issues would be taken seriously. From the perspective of anyone looking at Team17's general track record (which has been bad; not necessarily by a fault of yours, but from the users' perspectives) and this thread, it looks like sweeping it under the rug. Your job is to ease the customers and cause them to accumulate faith in Team17 so they'll buy Team17's products. If you hadn't posted what you did just now, that effect wouldn't have been achieved. Are you starting to see what I mean? I just had a discussion about this and other related matters with various long-time wormers in #worms, and they all agreed with me, providing their own unique points and examples to add to mine.

Your post would have been much better if it was this:Thanks for the reports. We can get these issues inspected further if you send an email containing a link to your post to support@team17.com since the QA team doesn't read the forums. We take reports seriously and thank you for helping us improve our products. If these are easily fixable, they'll be fixed in the next update. If not, I'll update you on the status of these reports in this thread.Customer satisfaction really is that simple, Bill. It's just a matter of communication.

[BillT17]

I understand where you are coming from and it's noted. I will try to keep this in mind in the future.