lose all team names when I leave WA

[mghayes43]

I reloaded WA because of a computer problem when I loaded WA and played I left game shut down computer now when I log on again all team names are gone I have to reload to get it to play again in death match what is going on

[CyberShadow]

1) What operating system are you using?
2) To what location did you install Worms Armageddon?

[mghayes43]

I'm using XP and I loaded it in the default directory where it said to its in microprose/worms aremgeddon and downloaded the latest 3.6.29.0 update it seems that the writing on the top of the page where you make new teams is all garbaled and not readable at teh top wherer it says team options and scheme options its all weird colored
but all teh teams the game comes with adn the team I made are gone I can go back in the game and see the last level I played and the time. I can go to microprose , worms armegeddon , user , games and the games are there so it saves them

mike

[CyberShadow]

Could you make a screenshot of the screen that's "all garbaled"? To make a screenshot, press the Pause/Break key - the screenshot will be saved to your User\Capture folder.

[mghayes43]

here it is I hope I did it right

[CyberShadow]

Have you tried reinstalling the game?

[mghayes43]

everything works for a while then it seems that playing death match when you get up to elite and shut down then it clears all names and you have to start over

[Muzer]

everything works for a while then it seems that playing death match when you get up to elite and shut down then it clears all names and you have to start over
You didn't answer his question, have you tried reinstalling (not restarting) the game?

[mghayes43]

yes I have reinstalled it 2 times even went out and used someone else's disc teh second time !

[CyberShadow]

Please run the commandcmd /C dir /S W:\ > C:\filelist.txtsubstituting W with the drive letter of the drive you have the W:A CD in. Then, post the file filelist.txt from your C:\ drive.

Also, please post the contents of W:\Data\Resource\version.txt, if such a file is present on your CD.

[mghayes43]

there doesn't appear to be anything in it teh filelist.txt file . and here is the data resourse file also

[CyberShadow]

If the file is empty, you're doing something wrong. Check the command that you're entering (you're supposed to enter it in the Start -> Run dialog box).

[mghayes43]

OK it worked right this time I don't know what I did last time

[mghayes43]

here is the other file you asked for I downloaded tth update for XP 3.6.29.0 and ran it also

[CyberShadow]

Do you have a User\Teams directory under the W:A directory?

[mghayes43]

the ionly file in there is a WG.WGT and it won't let em upload it to send it to you but thats all that's in there. there is 4kb in it but says its a invalid file

[CyberShadow]

Is your user account type a limited user, or an administrator?

[mghayes43]

I beleive its adminstrator there is no sign on with this computer

[CyberShadow]

Please download Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) and add the following filter:
http://dump.thecybershadow.net/0d4ff7cefb270d285a0e12944025c988/wa_team_pm_filter.png
(don't forget to click Add).
Run W:A and try to reproduce the problem (get W:A to show the error message you mentioned).
Save the event log (choose to save only the events displayed using current filter) in the Native Process Monitor Format (PML). Compress the PML file and post it here.

[mghayes43]

I don't get a error message I just can't see the team names anymore I will play tomorrow until it doesn't work anymore usually when I make elite in the death match

Mike

[mghayes43]

I'm going to send you some files from the user /capture folder but I can't op0en them now for some reason if you can you will see what I am talking about at first you will see team names then at the end they are gone. This is so weird now I play 1 game and the team names are gone. Is there a DLL or something that may have a problem for this to happen I thought I had a problem with a virus a couple of months ago and had a bad ram module and ran the virus scan quite a few times and I think thats when it happened best of my knowledge what do you think

Mike

[CyberShadow]

It is certainly possible that these bugs might be caused by a bad RAM module. A bad RAM module is a hardware problem, and you can't fix it with an antivirus. I would still like to check a Process Monitor log - try to get a recording of a run where you create some teams and they disappear.

[mghayes43]

I'm not sure I can get one I don't get a error message the teams are mjust gone the next time that I go to play the game and when I go to play again the window above is what I get with no team names in the menu where you select your team the bottom window is where I created 4 teams and after playing 1 game and going out and relogging into W A this is what I get on the top 2 windows I will try to get a log of it

[CyberShadow]

Okay, so just try to make W:A forget your teams during a Process Monitor recording. Process Monitor should record how W:A accesses your team file, so the log could show why W:A is forgetting your teams.

P.S. Do you think you could use some punctuation in your posts? They're getting hard to read.

[mghayes43]

Hi I'm back haven't been on line this week. Does the process monitor run all the time or do I have to turn it on each time I play the game. I have never used this program

I got the file but compressed its 139KB how do I make it smaller

[CyberShadow]

Please read carefully what I said above. Run it, reproduce the problem, save the log like I described above, then close it.

[mghayes43]

I ran 6 games or so the names haven't gone away yet but I sent you the file anyway

Hey I did it right I think

Mike

[CyberShadow]

I'm sorry, but the file is of no use to me if you haven't recorded the log when your problem occurred.

[mghayes43]

OK I will keep recording when I am playing and when it happens I will send it to you

Mike

[mghayes43]

HI it deleted the one team that swas in there so here is the file. I hope we can figure out why it does this I love this game

Mike

[CyberShadow]

There is nothing in this log regarding W:A or the team file. You either set up the filter incorrectly, or recorded it incorrectly.

[mghayes43]

Hi does this monitor record all the time that file is used. Because I don't know when it deleted the team name! Do you have any suggestions at all I think its something in the computer

[CyberShadow]

Process Monitor will record all events as specified in the filter as long as it is running and recording is enabled. If you have trouble using Process Monitor, I advise you to consult its documentation.

[franpa]

1) Filter -> Filter (first image)
2) execute W:A and perform bug
3) File -> save (2nd image)

[mghayes43]

Hi I made another team yesterday and played a few games the last game I quit early in fact. I had the monitor running all the time so the problem should be in the file I hope

Mike

[CyberShadow]

Okay, where's the file?

[mghayes43]

the file is 222kb it says its to big how do I get it to you and its already compressed
send me a e-mail and I will send it back

mghayes43@aol.com

[CyberShadow]

Upload it somewhere, e.g. http://privatepaste.com/upload

[mghayes43]

Ok here it is at the address above

Paste ID 600UcpH08P posted at 06/06/2009 10:04:39 PM GMT-8 - File Upload

[CyberShadow]

The file you posted only includes profiling events. Why did you disable all other events and enable only profiling events (which is disabled by default)? Please enable file system activity tracking and disable recording profiling events and try again.

[mghayes43]

HI It just did it again I made a team. played 2 games and quit playing. Rebooted computer team name was still there decided not to play and closed WA. later restarted WA and team name is gone here is file

[CyberShadow]

This file has the same problem as the previous one - it only includes profiling events, which are of no use for diagnosing your problem.

[mghayes43]

how do I do that the help file won't open give me a little help please

[CyberShadow]

See the last 5 icons on the toolbar. It looks like you enabled only the last one, which is the reverse of the default settings.

[mghayes43]

give me a configuation and I will import it I think I can make it act up by rebooting the computer and quitting a game

[CyberShadow]

Good point. Import this using Filters -> Organize Filters -> Import, then load it using Filter -> Load Filter -> WA Team File Monitoring.

[mghayes43]

I turned on the icons and I think I know how to make it reset. play a couple games shut down game reboot computer. start another game and names are gone. here is the last file and I will download the configuration

[CyberShadow]

This one has the same problem as the last two.

[mghayes43]

how do I tell if the new config is in the program. I ask because when I try to import it I get the Microsoft warning that the program needs to stop and to send a report or not send report. Is there a way to make sure it took it

[CyberShadow]

Um... that's strange. Let's try to do it another way. Try importing this registry script before you run Process Monitor.

[mghayes43]

Hi I'm back I only play on the weekends. Here is the file its at privatepaste.com and here is the file name
Paste ID bf093HEGjB posted at 06/12/2009 08:51:38 PM GMT-8 - File Upload

[CyberShadow]

Thanks, this log file has the necessary information.

A few questions:
1) Does a WG.WGT.tmp file remain in your W:A folder right after your teams are deleted?
2) Do you have any antivirus software?

[mghayes43]

I do beleive the file remains all the time but I don't beleive teh size ever changes its always 2KB

yes I do run antivirus spyware Dr I think

[CyberShadow]

Could you test if completely closing or uninstalling your antivirus program resolves the problem?

[mghayes43]

I beleive I did that once before but I will do it again. It hasn't cleared it the last 2 times I played this last weekend. But there is no ryme or reason why it clears anyway

[mghayes43]

Hi I closed the antivirus and it cleared again here is the file on private paste This is so weird it worked fine for about a week or so on and off I have been playing to see when it quits


Paste ID 6707GYpBN7 posted at 06/19/2009 11:49:26 PM GMT-8 - File Upload

[CyberShadow]

Thanks, that's interesting. Could you try to reproduce this again with these settings?

[mghayes43]

Hi the team file name was there yesterday until I shut down the computer last night at night the team name was there today its gone. That is weird but it sounds like something in the reboot process to me. Here is the zip log file take a look and see if anything is there but I checked a couple of times yesterday and the team name was there I hope the process monitor caught it

[CyberShadow]

Sorry, there's nothing in that log file except profiling events.

[mghayes43]

sorry I forgot to import the file but I did now. and it cleared the team name after 1 game and here is what I did.
played game
exited game
removed disc
started a different program
stopped that program
reinstalled worms disc
started game and the team names are gone

Paste ID 190vFv0Kw4 posted at 06/24/2009 10:32:51 PM GMT-8 - File Upload

[CyberShadow]

Thanks, looks like this log file finally has the answer to your problem.

The problem is caused by the PC Tools Security Service and PC Tools ThreatFile Service. They interfere with W:A's attempt to save the team file, which results in W:A not being able to save your team file properly. We may implement a work-around for this in a future W:A version - in the meantime, I suggest that you either completely stop said services while running W:A, or add W:A or its directory to an "exception list", if your software supports this feature.

[mghayes43]

thanks I will see if I can do that. I will let you know


Mike

[mghayes43]

I put WA in the exception list but it still doesn't work Going to try not running program when playing game

thanks

[mghayes43]

I put the WA on the ignor list and it doesn't seem to be the only problem what else do you see that could cause this to happen

[CyberShadow]

Completely stop the offending services or uninstall the application.

[mghayes43]

it seems to be fixed I e-mailed the problemto dr spyware and he sent me a file to disable the program thanks for all your help

Mike