Can't load the game [Archive] - Team17 Forum

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luisromano
23 Jan 2013, 00:06
The loading bar in the start screen loads full, but the game does not start!
refreshed the page several times, restarted the computer, cleaned the cache, but nothing seems to work.
Using chrome here, anything to do to load this new version?

cyph3r
23 Jan 2013, 08:59
Sometimes the game will take a bit longer than the loading bar suggests to connect to the server so could you try again and just leave it running without refreshing to see if it eventually connects?
Clearing the cache will mean it has to download everything again which will make loading take longer.

Dingo
23 Jan 2013, 12:52
mine gets stuck on 97% :(

luisromano
23 Jan 2013, 14:01
Sometimes the game will take a bit longer than the loading bar suggests to connect to the server so could you try again and just leave it running without refreshing to see if it eventually connects?
Clearing the cache will mean it has to download everything again which will make loading take longer.
The cache cleaning was to make sure that nothing was downloaded wrong, but it still remains unconnectable, even if I let the tab opened for half an hour. The bar is fully loaded, or sometimes 97% loaded, as Dingo said, but the game does not start ;/
tryed to enter using internet explorer, but besides the freezing to load the page, it stucks in the beginning, with the message : ''if the game does not load, please check the adobe flash'', or something like this .-.
With chrome it loads, but stops at end and does not enter to the island view ;/

cyph3r
23 Jan 2013, 14:29
Hi luisromano, have you tried following the steps Nemir posted in the thread http://forum.team17.co.uk/showthread.php?t=61438 to make sure you don't have conflicting versions of flash installed in chrome?

luisromano
23 Jan 2013, 14:35
Hi luisromano, have you tried following the steps Nemir posted in the thread http://forum.team17.co.uk/showthread.php?t=61438 to make sure you don't have conflicting versions of flash installed in chrome?
Will try cypher! But I think that if I had conflicting flash versions it shouldn't even load the game screen =s
And it still does not enter since the last message I sent..
couldn't you guys log in my acc from there just to see if the issue is my acc or not?
will try to do as Nemir said now! I post here the result =P
EDIT: Tryed to look into the flash plugins, there is no conflict and the flash runs smooth in here .-.
Just don't know why this is still not loading up! ;/

cyph3r
23 Jan 2013, 14:51
Could you go to chrome://plugins/ and post here the version number of your flash plugin (mine is 11.5.31.137 for example)?

luisromano
23 Jan 2013, 15:14
Could you go to chrome://plugins/ and post here the version number of your flash plugin (mine is 11.5.31.137 for example)?
Same version, cypher: 11.5.31.137
The problem started after the new update of the game here ;/
EDIT: This is how the screen looks like when stuck:
http://img59.imageshack.us/img59/8196/problemdo.png

piki1802
23 Jan 2013, 16:20
Lol, I have the same problem, but here it stops at 97%. I will try Nemir's solution.

ElBobbo
23 Jan 2013, 16:58
Piki, could you PM me your Facebook user name please. We're trying to get to the bottom of this. Cheers :)

luisromano
23 Jan 2013, 23:25
Still with loading problems Bob and cyph3r ;/

Nemir
24 Jan 2013, 00:47
>your favorite cleric appears<
There is more to this than just flash,y'know. Some games are sensitive to other things,like your antivirus. Putting facebook's and your browser url in the antivirus exclude list can help,also the facebook has implemented protection that can be turned off,but is known to cause issues with apps - some of the games won't even load at all if this is not disabled. I disabled mine,and never had the problem with any malware that hit many of the fb users,so i guess it's not a bad thing to turn this off.
If this sounds complicated to you,I will provide details and links,just tell.

luisromano
24 Jan 2013, 02:27
Naaah,,,
As you said Nemir, I know that there are many things that can block the games and other applications...but I don't know why only MY acc does not enter ;/
I've asked for my friends to let me in with their accounts, to see if I could download the game and maybe I could log in with my own acc...
The fact is: I logged in with my friend's acc, the game loaded and started pretty good! [using my own computer and internet connection, that excludes any of other problems besides one: the server itself]
I came back to my FB acc, tryed to enter the game again...STUCK!
That means that the problem is not here, maybe is something with my acc in their database ;/
Just being logical, don't know why but it's reasonable that the problem is this .-.
Anyone from staff could have a clue about why is this happening? Am I blocked from logging in? :(:(:(:(

Nemir
24 Jan 2013, 07:26
Hmm,I am curious what final solution will come out of this.
I have been having problems with other fb games for a while now,about a month and a half,and they still don't work,but I don't play them anymore since the fb Worms got out(and since I,recently,found out how to play older games online)so I didn't bother with it. But if Worms didn't work,I would turn the world upside down. I will try to help in anyway I can.

ElBobbo
24 Jan 2013, 10:22
Don't worry Luis, you are not blocked! We're working on your account again this morning.
If anyone else is having this problem, please private message me your FB account name so we can have a look at your account.
Bob

ElBobbo
24 Jan 2013, 12:19
Hey guys,
Do you think you could use the flash debug player, please let us know what the code says when you try.
Only a handful of people are experiencing this, so with this code we should be able to crack it.
Thanks in advance, Bob

Dingo
24 Jan 2013, 13:51
Well mine seemes to be working now, after I did nothing, and Ive never seen it load so fast, lol, and digging the new updates too!! and Wow, I actually have friends in the game now too, Sure you guys werent updating when we were trying to log in??

ElBobbo
24 Jan 2013, 14:35
Dingo, please could you PM me your FB profile name?

luisromano
24 Jan 2013, 15:40
I think that maybe, FB is passing for some kind of update/problem.
Last night I realized that it's showing old updates as new and it's bugging my conversations in the chat as well..
Yesterday, a message about me using the chat in a wrong way was shown, as if I was spamming my friends with any kind of message [long or short, without repetitions]
I also tryed to use my system's shockwave flash, that is from a different version of my chrome's flash, accessing the tab about://plugins, and actvating one intead of another.
Chrome flash version: 11.5.31.137
System flash version: 11,5,502,146
But it seems that neither this way I could load the game...
So I thought that maybe, this facebook issue could have something to the worms loading issue.
Now I'm just waiting for my facebook to ''unbug'' for me to be able for playing again ;/
Since worms came out, I left all the other games behind, to play only this .-.
And now it does not work...AAAAAAAAHHH,, this is SAAAAAD :(:(:(:(:(

piki1802
24 Jan 2013, 16:29
I think that maybe, FB is passing for some kind of update/problem.
Last night I realized that it's showing old updates as new and it's bugging my conversations in the chat as well..
Yesterday, a message about me using the chat in a wrong way was shown, as if I was spamming my friends with any kind of message [long or short, without repetitions]
I also tryed to use my system's shockwave flash, that is from a different version of my chrome's flash, accessing the tab about://plugins, and actvating one intead of another.
Chrome flash version: 11.5.31.137
System flash version: 11,5,502,146
But it seems that neither this way I could load the game...
So I thought that maybe, this facebook issue could have something to the worms loading issue.
Now I'm just waiting for my facebook to ''unbug'' for me to be able for playing again ;/
Since worms came out, I left all the other games behind, to play only this .-.
And now it does not work...AAAAAAAAHHH,, this is SAAAAAD :(:(:(:(:(
Same specs, tried debug and same feeling. Still isn't working. Anyway look at it in the positive way, when you are able to play again you will be super duper happy. Good luck with surviving!

ElBobbo
24 Jan 2013, 16:43
http://imgur.com/VCo4e5h.jpg
Does the debugger look like this when you right click on the game now guys?
Don't forget to uninstall the debugger. It can get very annoying!
Cheers for the help folks!
Bob

luisromano
24 Jan 2013, 16:54
while the game start loading, this message is shown:
SecurityError: Error #2122: Security sandbox violation: Loader.content: https://wormsfacebook.s3.amazonaws.com/live/game.swf?a575e8193cb6ed974b756a9238b4eaa8.swf cannot access https://fbstatic-a.akamaihd.net/rsrc.php/v2/yo/r/UlIqmHJn-SK.gif. A policy file is required, but the checkPolicyFile flag was not set when this media was loaded.
at flash.display::Loader/get content()
at Engine.Loader::AssetLoaderManager/onAssetLoadComplete()
at flash.display::MovieClip/nextFrame()
at ;N::UIFillBar/Refresh()
at ;N::UIFillBar/SetCurrent()
at Preloader/0y()
options shown: dissmiss all or continue
but the option 'debugger' is not clickable when I right click the flash object after clicking in one of the options...
and the game still not start...

ElBobbo
24 Jan 2013, 17:01
Fantastic Luis! We know what this is now! Thanks! Ok, we're hoping to get a fix up soon for it.
In the meantime, feel free to get rid of the flash debugger, either by uninstalling it or disabling it in the chrome toolbar.
Nice one! :)

luisromano
24 Jan 2013, 17:05
Fantastic Luis! We know what this is now! Thanks! Ok, we're hoping to get a fix up soon for it.
In the meantime, feel free to get rid of the flash debugger, either by uninstalling it or disabling it in the chrome toolbar.
Nice one! :)
Will hope that this help me play again! =P
hehehe
Thanks Bob for being so attentive!! :D:D:D
Waiting anxiously to see the updates :p
EDIT: I installed the debugger into my system, now I'm unable to uninstall it without uninstalling the flash player from the system, so I just changed the player that I'm using, unchecked the system's player and checked the chrome's player. Now the debugger does not appear anymore. I think that this might solve the debugger problem. =P

ElBobbo
24 Jan 2013, 17:20
If it's not appearing anymore then you got it! Quite a handy tool, especially when we can't replicate bugs! As we've just experienced. :)

piki1802
24 Jan 2013, 17:24
Thank you for helping me, Elbobbo and Luisromano!

ElBobbo
24 Jan 2013, 17:42
Ok guys, that *should* be fixed now! We've had to take something out, so it might be slower loading up, but we'll put it back in when we do the next build.
Phew! Glad that's over with! Enjoy!

luisromano
24 Jan 2013, 18:14
Ok guys, that *should* be fixed now! We've had to take something out, so it might be slower loading up, but we'll put it back in when we do the next build.
Phew! Glad that's over with! Enjoy!
FIXED! That works now!
Thanks team! Thanks Bob! :D:D:D
Thank you for helping me, Elbobbo and Luisromano!
YW piki!! I was worried here too! =P

ElBobbo
25 Jan 2013, 09:44
Glad it's working Luis! I can release the web developers out from their cage now and let them get some sleep. ;)

luisromano
25 Jan 2013, 17:19
Glad it's working Luis! I can release the web developers out from their cage now and let them get some sleep. ;)
HAHAAHAHAHAHAHA
Sure!! they deserve it! =P

Dingo
10 Feb 2013, 13:18
This has been happening to me again for the past 2 days, and from another thread I think the same is happening to a few other people too

JLo
21 Feb 2013, 12:21
Hi Dingo
Looks like things have been running ok for you again since then, is that right?
Let me know if you get any more probs.
cheers!
JLo

Dingo
21 Feb 2013, 13:05
Yes, thanks JLO, since monday everything has been back to normal and working great!! Dont know what you all did but thanks a lot and keep up the great work

JLo
21 Feb 2013, 17:07
That's great news, thanks for confirming Dingo :)

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